Blå is a comprehensive mobile workforce management platform that enables enterprises to mobilise their field force operations, to improve customer service by reducing lead times and to increase productivity. Blå allows field personnel, both corporate and sub-contractors, to access enterprise processes using laptops, PDAs, smart phones and ordinary telephones.
Your specific Blå workforce management solution can configured by using one or more of the following base modules.
BLÅ BASE MODULES
WORK ORDER MANAGEMENT & PLANNING
Work orders management and planning gives your organisations the tools needed to support any service organisation. It provides the tools for planning the work and for handling the changes that occurs during a normal working day. Real-time information together about the work orders and graphical views of important key performance indicators makes it easy to track and control the work process.
SCHEDULE & DISPATCH
Schedule, dispatch and monitor the resources out in the field. Supports three different methods of work scheme optimization; a) Manual scheduling and rescheduling, b) Decision support using optimization and c) Automatic scheduling and dispatching
Provides functionality that makes it possible to optimize the utilization of mobile staff even in very fast-changing and dynamic operations. Supports three different methods of work scheme optimization; a) Manual scheduling b) Automatic decision support for addition of work orders and c) Automatic decision support that re-schedules existing work orders.
Blå Optimizer is a state-of-the-art, intelligent and flexible scheduling engine that allocates different types of assignments (Service Orders, Work Orders), in a way that matches your business needs. It makes it possible for your field service organization to operate with maximum efficiency in areas like:
- Delivering optimal customer service with the current resources available
- Utilizing your resources (technicians, engineers, call centre personnel, dispatchers and others) as efficiently as possible
- Meeting service commitments and agreed bookings
Blå Optimizer can use travel distances and expected road travel times to find the best situated resource for a new assignment. In addition, it also utilizes the skills of your personnel. By using advanced algorithms, the Blå Optimizer engine considers the entire schedule in real-time and plans with the goal to minimize your costs and maximize your service response.
Enables service staff to get real-time access to detailed work order information, company intranet information and other mobile service colleagues by mobile communication. Supports various different clients (e.g. Android, Windows Phone,..) and online clients using any modern browser supporting HTML5. Assignments can be automatically downloaded to a local storage making it possible to work if network coverage would be lost.
Makes it possible to track all Key Performance Indicators that are important to understand and improve the service operation. For example SLA Related, WO related, resource utilization related and policy compliance related. All information that is handled in Blå Coordinator can be used to create customized KPI:s.
The customer portal lets your customers follow the work process in real time and to view details information about the individual work orders. It shows statistics on key performance indicators making it a powerful tool to get an overview of the actual situation as well as the long term performance.
Blå Value-add Module/Clients
Extending the solution depending on customer needs.
- Blå Logistic module - a logistic system for keeping track of goods from production site to final installation. The articles are tracked as individuals giving complete data for each article about customer, project, shipment, type, serial number, location, location type (main, sub, mobile, …) , status, etc. For handling registrations of articles in an efficient way when location is changed Blå Logistic has support for mobile barcode scanning using mobile phones/tablets combined with internal/external scanners.
Blå Coordinator KPI module - Tracking important KPI values is important for all organizations. Blå KPI module makes it easy to store any KPI data in an KPI database.
Blå Cockpit client - a powerful tool for planning, scheduling and dispatch of work orders for mobile staff. Blå Cockpit provides managers and work schedulers with continuous information of everything happening in the field important for decision making and easy rescheduling. It provides advanced planning and automatic scheduling support as well as work order calendars, assignment calendars, resources calendars.
Blå Planner client - a WEB based easy to use tool for planning, scheduling and dispatch of work orders for mobile staff.
Blå Android client - an Android client that enables service staff to get real-time access to detailed work order information, company intranet information and other mobile service colleagues by mobile communication. It support a combined real time online and offline working situation where assignments can be automatically downloaded to a local storage making it possible to work if network coverage would be lost.
Blå Dashboard client - a hybrid on/off-line mobile client client for Windows tablets.
Blå Windows Mobile 6.5 client - is a hybrid on/off-line windows mobile 6.5 client.
Blå Windows Phone 8 client - a hybrid on/off-line windows phone 8/10 client.
Blå IOS client - a hybrid on/off-line client for Iphone/Ipad clients.
Blå Notification module - In many work process it is important that the users receive notification using email or sms if certain events has happened. Blå Notification module makes it possible to configure rules that should trigger the notifications on a per users basis.
Blå Cluster Optimization - For large meter roll-out projects there are a large number of meter that should be exchange in a given geography. In order to do make an optimal preplanning the Blå Cluster Optimization automatic find the optimal routes for the exchange. Experiences has show that this improve performance with unto 20 % in typical roll-out projects.
Blå Map - a map support component based on OpenLayers that is integrated with for planning/Scheduling clients. It integrates with Google Maps, Bing Maps, OpenStreets and others. This component can utilize GIS layers from different GIS Servers via WMS/WFS.
Blå GIS Server - a Geographical Information System based on Open Source components that can be integrated with Blå Coordinator in order to provide advanced GIS operations for the users based on business data like Asset data, Net Areas, etc.
Blå Monitor - a support tool that lets any organization monitor all parts of the Blå Coordinator system and gives alarms if any part of the system should not work as expected.
Blå MapHelper - a map support component for Blå Android making it possible to show work orders, assignments, resources and routes in Google maps for Android.
Blå PrinterHelper - a print support component for Blå Android making it easy to use an external printer together with the Android phone/tablet.
Blå SealSign - a support component for Blå Android making possible to support digital signatures in Blå Android.
Blå PhotoHelper - a support component for Blå Android making it possible to control the size of the pictures that are attached on a Android phone/tablet.
Blå DMM module - provides integration so any attachment in Blå Coordinator can be stored in a document management system and/or on any file/ftp system.
Blå Coordinator Auto schedule - manages the process of background optimization. It prepares data and set rules for optimization scope, launching optimization jobs and process results.