Customer Benefits

by Martin Hedlund — last modified 2005-10-19 12:01

Throughout the organization benefits can be obtained through improved communication with field service personnel. Through flexible, continuously available mobile devices – including cellular phones and Smartphones, Personal Digital Assistants (PDAs), laptop and tablet computers and other wireless handheld devices – mobile workers become more effective in their work and tasks can be coordinated and scheduled more efficiently.

Benefits can be realized throughout a number of positions within an organization, including:

Mobile personnel

Accurate, reliable information about the assignments are distributed and improved communication channels to report progress on service calls, maintenance tasks, inspections and sales orders.
The solution reduces unproductive time for the field technician, such as performing administrative paperwork.
Field technicians will be able to respond to more customers and also make use of information not available in the field.
On-site add-on work is registered and reported for immediate invoicing. As soon as each service is performed and reported, the billing process can start.

Service managers

Better information about the current status of service calls with more statistical material that can be used to analyze the overall performance of the service organization, and setting up of KPI’s. This includes how SLA’s are fulfilled, how quick customer response is, average time spent on assignments etc.

Dispatchers

Efficient scheduling, maintaining a better overview of current assignments and service orders and managing schedule changes more efficiently.
Immediate access to all resource information - online

Subcontractors

Access to and relevant information about service requests and assignments and to accurate report the used man hours, material and other expenditure on these assignments.

Customers

Field service technicians become an integral part of the service chain, resulting in increased customer satisfaction.
Access to information about latest status of service requests and maintenance assignments

General Benefits

Automating the workflow for field service organizations using a common tool makes it possible to standardize business processes throughout a company. Standardized processes generally ensure a higher level of quality control.
Reduced Communication Costs. Companies with field technicians can spend a considerable amount of money every month on basic communication costs. Through the use of the Internet, mobile wireless links, and voice-enabled communication, voice communication costs can be significantly decreased with Blå Coordinator.

Navigation Home isMobile Solutions Industries Customers Customer Benefits Case Studies Partners Contact	Customer Benefits by Martin Hedlund — last modified 2005-10-19 12:01 Throughout the organization benefits can be obtained through improved communication with field service personnel. Through flexible, continuously available mobile devices – including cellular phones and Smartphones, Personal Digital Assistants (PDAs), laptop and tablet computers and other wireless handheld devices – mobile workers become more effective in their work and tasks can be coordinated and scheduled more efficiently. Benefits can be realized throughout a number of positions within an organization, including: Mobile personnel Accurate, reliable information about the assignments are distributed and improved communication channels to report progress on service calls, maintenance tasks, inspections and sales orders. The solution reduces unproductive time for the field technician, such as performing administrative paperwork. Field technicians will be able to respond to more customers and also make use of information not available in the field. On-site add-on work is registered and reported for immediate invoicing. As soon as each service is performed and reported, the billing process can start. Service managers Better information about the current status of service calls with more statistical material that can be used to analyze the overall performance of the service organization, and setting up of KPI’s. This includes how SLA’s are fulfilled, how quick customer response is, average time spent on assignments etc. Dispatchers Efficient scheduling, maintaining a better overview of current assignments and service orders and managing schedule changes more efficiently. Immediate access to all resource information - online Subcontractors Access to and relevant information about service requests and assignments and to accurate report the used man hours, material and other expenditure on these assignments. Customers Field service technicians become an integral part of the service chain, resulting in increased customer satisfaction. Access to information about latest status of service requests and maintenance assignments General Benefits Automating the workflow for field service organizations using a common tool makes it possible to standardize business processes throughout a company. Standardized processes generally ensure a higher level of quality control. Reduced Communication Costs. Companies with field technicians can spend a considerable amount of money every month on basic communication costs. Through the use of the Internet, mobile wireless links, and voice-enabled communication, voice communication costs can be significantly decreased with Blå Coordinator.