Within areas like Facilities Management, Equipment service, After sales and rental operations and Asset management the need for workforce management support is a fact. Businesses are under increasing pressure to improve services. Through a workforce management solution one can significantly shorten lead times, improve productivity and minimize costs as well as increase earnings and service quality. Typical areas to monitor and manage are planned installations, SLAs, emergency calls but also inspections and additional sales.
In addition to that, the major paradigm Internet of Things will dramatically increase the need of field service. By 2020 we will have 50 billion connected devices in the world. Sensors, RFID-tags, gateways and actuators that need to be installed, switched, configured and maintained. Done by persons out in the field in a optimized fashion.