Industries
For service and maintenance companies the mobile workforce is both a crucial asset and a large cost. It is usually also the last part of the company to be fully incorporated in the company’s business system. Blå Coordinator is the smart and modern way to do this. Today technology makes it possible to reach a cost-effective implementation of a workforce management solution. This is a way for companies to make large cost savings and at the same time increase customer satisfaction. And the Blå Coordinator is the most flexible, modern and fastest way to reach these goals. Blå Coordinator is very well suited to support the business flows for workforce management in various industries. Among targeted industries are:
- Utilities
- Companies and enterprises within the utility sector usually have a large field force, either in-house or outsourced to subcontractors. Typical work processes that need to be managed within a utility company are emergency calls, service activation, route handling, meter reading and preventive maintenance.
- Communications
- For building communication infrastructure, such as complete GSM or broadband networks for installing and maintaining communication equipment such as routers, PBXs, base stations etc, there is a need to have complete control over your resources. They have to be planned and scheduled to manage different operations such as installations, corrective or preventive maintenance and planned field assistance.
- Field Service
- Within areas like Facilities Management, Equipment service, After sales and rental operations and Asset management the need for workforce management support is a fact. Businesses are under increasing pressure to improve services. Through a workforce management solution one can significantly shorten lead times, improve productivity and minimize costs as well as increase earnings and service quality. Typical areas to monitor and manage are planned installations, SLAs, emergency calls but also inspections and additional sales.
- Health Care
- Health Care is an area where there is a need to optimize the mobile work force to a large extent. This is possible to achieve thru more efficient planning and scheduling of the resources, and by that gaining more time with the care recipients. Typical parameters that has to be taken into consideration are travel route, number of personnel available, number of visits, competence needed for the assignment, if double manning is needed etc.
- Other
- Blå Coordinator provides a comprehensive mobile workforce management solution for enterprises and organizations having a mobile workforce that needs corporate information during operations. The Blå Coordinator solution has been deployed successfully in a variety of service operations, ranging from the construction industry thru healthcare to municipal government.
