Communications
For building communication infrastructure, such as complete GSM or broadband networks for installing and maintaining communication equipment such as routers, PBXs, base stations etc, there is a need to have complete control over your resources. They have to be planned and scheduled to manage different operations such as installations, corrective or preventive maintenance and planned field assistance.
Control of expenses
The communications market has an overcapacity and the demands for different services are slowing down, this together has made prices fall substantially in resent time. The communication companies are struggling against rising competition, falling prises, an economy that still has to take off and changing regulatory terms. Thus, controlling expenses is absolutely vital as communications providers focus on improving cash flow and reducing debt.
The workforce challenge
The communication companies has a workforce challenges in making and keeping customer commitments, completing planned work according to agreements, responding quickly to emergency calls, making the most efficient use out of the mobile workers, providing easy access to needed information, automating the collection and validation of field data, and improving overall workforce performance. Blå Coordinator supports a variety of communications companies, such as fixed-line and wireless providers, ISPs and network construction and maintenance companies all over the world. Our offering for communications industries helps them to increase asset and worker productivity, customer satisfaction and set work processes more efficiently through a streamlined optimizing, scheduling and dispatching tool.
Blå Coordinator solution enables service providers to increase equipment and labour utilization, supports new service delivery to maintain and grow your installed base and keep agreed SLAs. Companies focusing on network construction and maintenance get application support in areas such as conducting equipment installation and test service quickly and help delivering high customer satisfaction while reducing service delivery costs.
Benefits for the Communications organization
- Enables the dispatcher to get the right person with the right tools to the right site at the right time based on:
- Who is closest to the asset or maintenance site
- Who has the right experience and best set of skills
- What is the least expensive alternative
- What is the best overall alternative
- Enables personnel to deliver optimal and accurate installation and maintenance.
- Gives the field service personnel information for responsive installation support.
- Pushes information about assignment, the equipment to be installed and site into the hands of field technician resources through wireless communication and mobile devices.
- Conduct detailed reporting and analysis for equipment, work orders and contracts
- Enables automatic scheduling of hundreds of jobs in ‘no time’. Or, if desired, also manual scheduling of assignments are supported.
