Utilities

Controlling your assets with efficient workforce management

As being very capital- and asset-intensive the utilities industry recognize that work force management is not only critical to achieving a beneficial return on installed and maintained assets, but it is also essential to manage the large field service organisations, either it is based on own personnel or outsourced to a sub-contractor. These utilities have to meet growing performance demands while also facing the challenges of aging infrastructures and assets needing maintenance and inspection.

A workforce management solution can, by having complete control over the resources skills, location and schedules, improve overall asset utilization, decrease operating and maintenance costs, reduce outages and extend asset life.

Control asset status across the utility infrastructure

Blå Coordinator helps support asset and infrastructure operations. It enables utilities, via inspections and maintenance routes, to collect information and status about asset health from local or field equipment and transfer it to the maintenance or asset management system. As actions are to be performed, this information is pushed out to field technicians or service providers for emergency calls, timely problem resolution and predictive maintenance.

Any Work Type, Anyplace, by Anybody

Blå Coordinator manages different types of work orders, whether for installation, maintenance, inspection, or ongoing field service. By functioning as a single workforce management solution, even across multiple divisions of the organization, all types of work assignments in any location, performed by either employees or sub-contractors, can be constantly monitored, managed and optimized. Blå Coordinator workforce management solution schedules, optimizes and dispatch work orders and inspections to provide the right information to employees, suppliers and contractors to successfully complete jobs and ensure outstanding infrastructure operations. Customers are better served, and budgets are kept in check

Benefits for the Maintenance and Service organization

• Enables the dispatcher to get the right person with the right tools to the right site at the right time based on:
  • Who is closest to the asset or maintenance site
  • Who has the right experience and best set of skills
  • What is least expensive alternative
  • What is the best overall alternative
• Enables personnel to deliver optimal and accurate maintenance and inspections.
• Gives the field service personnel information for responsive maintenance support.
• Pushes information about assignment and maintenance object into the hands of field technician resources through wireless communication and mobile devices.
• Flexible setting to support and weigh objectives in the system, such as maximizing travel time while minimizing resolution time or cost.
• Enables automatic scheduling of hundreds of jobs in ‘no time’. Or, if desired, also manual scheduling of assignments are supported.