Appointment Optimizer

Appointment Optimizer is created to solve a specific problem: to quickly optimize a large number of similar assignments and create near-optimal routes. When having near-optimal routes it is easy to propose a time-slot for an appointment to the end-customer. The assignment similarity condition is simple: All the assignments in the optimization batch must have the same skill set requirements and, on average, the same duration.

The Appointment Optimizer can also be utilized if the assignments can be divided into classes where each class meets the similarity condition. Each class can then be optimized separately.

The Appointment Optimizer is used as a cloud service. The optimal scenario is to use Appointment Optimizer to create a time-slot appointment plan and - when all the appointments are scheduled - run the Resource Optimizer to optimize the daily operations.

Data import and export is done using normal formatted .csv files.

Typical usage of Appointment Optimizer is within homecare services and smart-meter rollout projects.

Resource Optimizer

Resource Optimizer is optimizing the utilization of mobile staff even in very fast-changing and dynamic operations. Resource Optimizer can use travel distances and expected road travel times to find the best situated resource for a new assignment. In addition, it also utilizes the skills of your personnel. The Resource optimizer also enables execution of appointed and non-time critical assignments when being in the area.

By using advanced algorithms, the Resource Optimizer considers the entire schedule in real-time and plans with the goal to minimize your costs and the impact on the environment - while maximizing your service response.

Supports three different methods of work scheme optimization; a) Manual scheduling b) Automatic decision support for addition of work orders and c) Automatic decision support that re-schedules existing work orders.

The Resource Optimizer is used as a service within Blå Coordinator or as a cloud service to complement other WFM solutions. Data import and export is done using normal formatted .csv files.

Typical usage of Resource Optimizer is for daily work order planning.