isMobile Field Service Management

isMobile Field Service Management System enables enterprises to mobilise their field force operations and improve customer service by seamless communication, reduced lead times and increased productivity. It serves as a digital hub with a coordinating game plan for secure collaboration between back-office, field workers and end customers, including partner organisations and subcontractors.​

Key features

  • Hub for secure and transparent information driven collaboration with internal and external actors

  • Mobile work force support with real-time information and AI capabilities

  • Automatic planning, scheduling and dispatching in different levels with support to re-schedule and reoptimise for real-time changes

  • Integration with internal and external business systems

The optimisation delivered by the solution is among the best we’ve seen
— IT director at one of our customers

Situation-smart field service management

Let’s talk about situation-smart field service management. A human BOTTOM-UP approach made as an agile system to deliver bottom-line efficiency. A system built to react to real-time changes. Always - in every situation - having three categories of participants in mind; Field service person/team, the Back-office and the Customer.

BACK-OFFICEbeing In control, managing many activities with real-time changes as the major ingredient

BACK-OFFICE

being In control, managing many activities with real-time changes as the major ingredient

CUSTOMER / STAKEHOLDERexpecting just in time delivery, superb quality at the lowest price

CUSTOMER / STAKEHOLDER

expecting just in time delivery, superb quality at the lowest price


Situation-smart functionality

Field person/team

Enabling the service staff to get real-time access to detailed work order information, company intranet information and other mobile service colleagues by mobile communication.

  • True mobile and paper-free digitally managed process, for any device

  • Combined Online/Offline Functionality

  • Transparency between back-office, field persons and cross field teams

  • Smart time and material reporting

Back-office

Helps to plan, schedule, dispatch and monitor the resources out in the field - along with status reporting and Key performance Indicatior visibility.

  • High volume of assignments including coordination of multiple subcontractors

  • Scheduling based on maps, positioning and optimization.

  • Automation and Optimization due to real-time changes

  • Real-time monitoring, reports and KPI visibility

Customer interactions

Comprehensive range of functions to interact and be transparent with the customer.

  • Automated Appointment Booking

  • Status visibility and customer-relations functions via the customer portal

  • SMS, automated physical mail distribution and other functions to keep the customer in the loop


Flexibility built-in going for Efficiency

  1. React to real-time changes. The field service person or field service team is late, who will be affected? Is it possible to replan? Or the Back-office team has everything planned, then 20% sickness in the morning. Or the end-customer who wants to reschedule the meeting due to traffic jam. 

  2. Handle Emergency, Preventive Care and Daily Work processes simultaneously. This real-time flexibility means efficient use of resources big time.

  3. Work even if the Organisational model is changed. Or will be changed. Blå Coordinator is built to support multiple organizational setups with a focus on managing subcontractors. 

  4. Adopt different levels of planning. From decentralized planning to optimized and centralized planning of the field force.

  5. Manage different levels of reporting, From reports "work done" to detailed reports, from one workorder to another.


Low code technology for rapid implementation and continuous configuration of business processes and service offerings

The studio tool provides a rapid drag-and-drop functionality not only during implementation but also when performing business process analyses and design of your field service management solution. With the tool it is possible to build statemaps and report forms on high-level basis without making any code implementation. These entities may then be evaluated with end-users and business process owners directly in the studio tool.


If you would like a demo or to know more of isMobile Field Service Management System please contact us