Blå Coordinator

Businesses are under increasing pressure to reduce costs and to improve service. Through wireless e-business the companies with a mobile workforce can significantly shorten lead times, improve productivity and minimise costs.

Increased efficiency

According to several large institutes, the largest potential for cost savings and increased efficiency for any organisation with a large mobile workforce lays in field force automation. According to the Jupiter Company, for instance, a smart mobile workforce solution can deliver 30 percent increased productivity.

Blå Coordinator helps companies to plan and schedule each step and make the most of their resources. The optimised service chain ensures that the right person is doing the right thing at the right time.

Mobile workers as the last IT-frontier

While most other aspects of the day-to-day business has been subjected to different forms of automation and usage of modern IT-solutions, the mobile workforce has not yet been equipped with adequate tools to do a more efficient job. Often the field force worker has to use a mix of paper, mobile phone and a laptop to receive and report back work orders and other assignments. But with the Blå Coordinator this can be history.

Blå Coordinator Benefits

Efficient Team Collaboration

Blå Coordinator improves the collaboration between all parts of a service organisation, including subcontractors, by providing on-line and real-time status and tools for communicating between all members of the service team. Blå Coordinator™ supports both formal and informal communication.

Efficient scheduling based on maps, positioning and optimization.

Scheduling and routing of mobile workers benefit from decision-making tools that include digital maps of streets, service objects and the actual current locations of each mobile worker. The optimised decision-making system evaluates the existing work schedule and considers all new service orders together with all allocated and available resources to find ways to increase the quality and efficiency of service calls.

Easy Dispatching

Dispatching and handling of service orders is efficient as the whole process is managed electronically. Blå Coordinator is designed to handle real-time information ("always on­line"). For both the dispatcher and for the mobile workers information activity status and situation/data changes are available online

Real-Time Monitoring

The status of service orders are automatically monitored in order to find orders that are behind schedule. Business rules then define the needed escalation

Combined Online/Offline Functionality

Blå Coordinator is designed to handle real-time information (“always on-line”) as default. In order to manage situations where mobile coverage is an issue, assignments can be downloaded. For both the dispatcher and for the mobile workers information activity status and situation/data changes are available online

Powerful mobile support

The mobile worker can view information about service orders/service objects, accept or reject service orders and manage service order status and reporting. Reporting time, spares, consumables and other costs can be performed. Blå Pocket for PDAs, and Smartphones or Blå Dashboard for PCs and Tablet computers ensures that field personnel can use the most effective and economic tools when handling service orders. The mobile worker can access information about customers, customers, article register, inventory status, maps and CAD drawings. This can either be part of the service order and/or stored on the mobile device.

Rule Based Definition of Work Process and flexible reports

This enables rapid adoption of work processes in accordance to the structure, operations and strategy of the business. Reports are fully customisable and can be connected to steps in the work processes.

Multiple teams

The Blå Coordinator server supports multiple groups of service teams. The focus of Blå Coordinator is to provide coordination for a service team consisting of several service technicians and one or more dispatchers. A group this size typically uses one instance of Blå Coordinator in order to perform service execution on a given work order or task. A group can be a separate company or one division of a larger company. Each instance of Blå Coordinator can use a separate workflow.