Companies and enterprises within the utility sector usually have a large field force, either in-house or outsourced to subcontractors. Typical work processes that need to be managed within a utility company are emergency calls, service activation, route handling, meter reading and preventive maintenance.
Within the energy sector the Smart Grid evolution has only begun. This will drive development of new business models (moving from selling products to offering a function with a monthly subscription) and bring both challenges and opportunities to the market. It demands a workforce management system with the ability to manage changes on all levels.
The Internet of Things paradigm in general and the trend to offer a function instead of a product is driving the need of preventive maintenance of equipment. This will drive the need of workforce management solutions optimized to handle switches between such processes and emergency processes.