Case and Field Service Management for Customs and Surveillance Organisations
Our case and field service management solutions have pre-defined processes and workflows for customs and surveillance organisations enabling secure communication and collaboration between everyone involved as well as increased overall efficiency and quality.
Large-scale, organised cross-border crime increases all over the world largely affecting the daily work of surveillance organisations like customs, border control, coastal guards and other security organisations and companies.
To improve the selection of objects for physical inspection and thereby increase accuracy and efficiency, higher demands are being made on modern methods and systems support for analysis and intelligence activities as well as for planning, control and follow-up of physical cases.
Higher demands are also being made on investigation activities and cooperation with national Law-Enforcement Agencies such as police, public prosecutors, customs, tax authorities and coast guards is crucial.
Digitise your field operations and let our software simplify complex conditions
Alleviate the administrative burden and save time with a single digital hub for secure collaboration and communication
Our software creates a transparent and constantly updated digital flow that will help you to get everyone on the same page and eliminate silos and miscommunication. This will reduce common drains on your efficiency like time-consuming manual documentation, inadequate exchange and access of information, poor coordination of investigative efforts, and long processing times.
The system is developed for secure, real-time dissemination of notices to mobile staff and all back-office personnel involved. Communications to and from the users as well as with other integrated systems are encrypted and integrity protected.
Assure quality and safety in the field
Having access to the right information and accurate threat assessments at the right time is crucial for the officers. This way, they can improve efficiency at the same time as they are better equipped to assure quality and safety in the field.
For example, surveillance and anti-smuggling teams receive the mission description electronically and can use the system to plan, document and report all actions. The user gets access to all important information needed to conduct efficient surveillance and inspection operations and support.
The mobile officer also has access to remote expert support from project managers, intelligence officers, investigators and other experts.
Optimise resource management and streamline processes
It is not unusual for surveillance and inspection activities to be covered by manual work and standardised procedures are often lacking, resulting in poor utilisation of resources and low accuracy in surveillance and inspection efforts.
Our solutions provide effective support for planning, execution and reporting back of surveillance and inspection missions including support for optimised resource management.
Machine learning algorithms can be used to automatically analyse your entire schedule in real-time and generate plans for optimising resource management, reducing dependencies on individual officers and assigning the best resource for the job. This optimisation can use numerous parameters, including geography, availability, capability, skills, location and priority.