Visualisation and control

By taking advantage of reported data and an updated overview, the system visualises what is happening in real time and supports forecasts and decision making. Operational statistics in real time to follow and monitor the daily progress, need of swift changes and planning. Strategic statistics by KPI overview to follow progress, deviations, inspections and to make predictions and reporting.

Efficiency


The transparent digital flow between all involved actors reduces delays and enables efficient real time collaboration. The predefined workflow together with automated processes and support for planning optimize resource allocation.

Customer relations

Improved end customer dialogue and interaction, increasing both customer service and hit rate of exchanges.

Environment

Optimized driving routes, efficient use of resources and a high hit rate in appointments reduce the environmental impact.

INTEGRATION

Real-time integration is supported by the Blå Coordinator integration adaptor (CIA). This includes work order creation, modification, assignment of resources to execute a work order, receive notifications of work orders or assignment status changes etc.

Import information needed to roll-out from your own information systems. The import can be done by either using non real-time transfer of data (using csv files as an example) or by using real-time transfer of data such as integrated web services.

PRE-PLANNING

Begins with organizing the work into Metropolitan Statistical Areas (MSA) by using rules, automatic GIS tools or Blå Cockpit or a combination of the above. Based on the MSA information and the groups of resources available, a pre-planned time slot reservation is done.

LETTER

Based on the information from the customer information system and the pre-planning, a letter is automatically created stating the time slot in which the work order is to be completed. The letter contains a reference on how to rebook the work order if needed.

CUSTOMER PORTAL

The Rebooking portal and SMS reminder provide efficiency regarding communications between end-customer and the call center.

PLANNING AND EXCHANGE

An essential part of meter exchange process is the planning of resources and support for the technician to optimize her/his work, see chapter Situation-smart functionality for Blå Coordinator. This include automated re-routing of field persons based on real-time changes. Smart Meter Rollout is based on using standard SmartPhones or Laptops.

REPORT

Smart Meter Rollout supports both Operational Report generation as well as Follow-up reporting. The predefined report has multiple functions to capture information and photos about the old and the new meter.

LOGISTICS

Smart Meter Rollout includes a logistic system for keeping track of equipment; from production site, during central storage, regional warehouse storage, truck transportation to final installation. The articles are tracked as individuals giving complete data for each article about customer, project, shipment, type, serial number, location, location type (main, sub, mobile, …) , status, etc. Supports mobile barcode scanning using mobile phones/tablets combined with internal/external scanners.

CLEANUP

The clean-up process is an integrated important part of the meter exchange process. Planned meter installations that for some reason are not able to complete are important to process in a structured and swift way for the best customer satisfaction. This is done with the same effective planning and execution as in the other processes.