Case and Field Service Management Solutions for the Energy and Utility Industry
Our solutions are tailored to the needs of distribution system operators (DSOs) and service organisations within the energy and utility industry orchestrating the back office, field service technicians, partners and end customers. We leverage prior experience with pre-built processes supporting the utility industry’s different business areas.
Deregulated markets, increasing competition, rising customer expectations, and digitalisation together with the entrance of renewable energies and smarter energy grids definitely drive change in the utility sector. DSOs are increasingly expected to both increase and secure grid capacity at the same time as they are afforded less margin for error with their customer experience.
Increasing grid capacity and improving the customer experience depends in large part on the efficiency and availability of field service workers. Mixing internal staff with different contractors, subcontractors, service organisations, and other external resources to keep up with field service demand can be challenging.
Digitise your field service operations. Our software can help you do more with less
Our software will help you to get everyone on the same page and eliminate silos and miscommunication. We use a low-code, flexible platform that’s easy to integrate with all your other systems and adapt to your unique needs with customisable process flows such as smart meter rollout and grid connection. Other typical work processes to handle are emergency calls, service activation, route handling, and preventive maintenance.
The software serves as a digital hub for secure and real-time collaboration with powerful automation-driven resource management optimisation, cross-device mobile support and data-driven insights.
Learn more about what our solutions can do to improve your field service efficiency and the customer experience
isMobile Case and Work Order Management is built to handle the needs of distribution system operators (DSOs) different business areas making it possible to conduct secure and information driven collaboration, from case registration to invoice documentation and validation.
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isMobile Field Service Management enables service organisations to mobilise their field force operations and improve customer service by seamless communication, reduced lead times and increased productivity.
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isMobile Smart Meter Rollout is a well proven deployment tool handling all stages of a meter exchange project with an efficient predefined workflow for large scale rollout of smart meters. On time, On budget, With quality.
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Some of our energy and utility customers
Case study Vattenfall Services Nordic
Vattenfall Services Nordic works with maintenance and services of energy and electrical assets and has used isMobile’s case and work order management system since 2010.
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Öresundskraft selects isMobile for efficient Case Management
isMobile has a long history of providing the energy industry with case and work order management systems.
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isMobile's planning and logistic product is central in the roll-out of million of smart meters in Sweden!
isMobile is excited to be part of this extremely advanced project, together with ONE Nordic and Ellevio! Now participating in the work of replacing approx.
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