isMobile Case and Work Order Management
isMobile Case and Work Order Management System makes it possible to conduct secure and information driven collaboration between colleagues and subcontractors throughout the workflow, from case registration to invoice documentation and validation.
Key features
Hub for secure and transparent information driven collaboration with internal and external actors
Support for optimised resource planning and automated processes
A coordinating game plan orchestrating processes, actors and triggers
Factful insights using a dashboard tool with defined KPI:s
Handles numerous processes and actors
Streamlined customer interaction and self-service
User friendly work force support
Integration with business system landscape
Explore how our customers use their system to create better businesses and a better tomorrow
System support for better businesses and more satisfied customers
Efficiency
The transparent digital flow between all involved actors and systems enables efficient collaboration and the automation-driven resource optimisation ensures that the planning, scheduling and assignment of all resources is optimised in every situation.
Visualisation and control
The system can integrate with all relevant internal and external systems to collect and analyse information in real time and display the most important business information on one page. Visualise what is happening in real-time and get support for forecasts and data-driven decision making.
Improved work environment
Pre-defined processes, mobile support and available information ensure fulfilled requirements for work safety, make it easier to do the right thing right, and reduces personal dependence. The field service technician will have task-specific information available in advance and process support on site from a mobile device.
Supercharge your CX
Supercharge your CX with an efficient process, ongoing dialogue, personalisation and self-service. Neither customers nor field service workers want to have to manually request updates or spend time playing phone tag to coordinate appointments.
Assure quality in the field
Conformity with SLAs and quality metrics is ensured by standardising field service processes. The system gives field service workers access to accurate case information on the customer’s contract and assets, the property on which service is performed.
Support for numerous case and work order types
One user friendly platform with a digital flow between all involved actors enables seamless collaboration, control and optimised processes
Installation/change/disruption of service
Scheduled inspections
Error reports
Meter service and meter change
Preventive maintenance work orders
User friendly technology
It´s all about people having the right information in the right time to handle the daily challenges and dynamics of all case and work order types in real-time and over time. isMobile’s technology is designed to serve the people using the system. The technology contributes to increased efficiency though seamless collaboration and transparency in communication.
Case Management System
A constantly updated overview enables the project manager to ensure an overall good customer experience with efficiency throughout the entire case – from registration to invoice documentation. Support to create, plan, book, dispatch and schedule case and work orders as well as keeping tracking of progress and changes in real-time.
End Customer Portal
The end customer is always updated about case progress in real-time through notifications. The portal provides information about the planned and enables the customer to rebook a scheduled appointment and give feedback about availability.
Electrical Partner Portal
Installers can efficiently create, update and track orders of various types supported by industry standards in a self-service portal.
Entrepreneur Portal
Entrepreneurs can seamlessly receive, execute and complete work orders and take part of as well as perform real-time reporting of status change.
Mobile Field Service app
Field workers have access to information about the case and the service objects. Standardized processes and easy-to-use digital checklists contribute to ensure safety, quality of work and SLA fulfilment. The field worker receives dispatched field service work orders in a personal schema with notification and alerts of real-time changes for an optimised day. Support for daily routes on map and progress reporting.
Integration and configuration
An integration adapter provides standard API:s to connect with customer ERP/CRM. A Studio tool makes it easy to create & modify business processes and forms. The users and master data is handled in administration tools.
How the case and work order management system can help service organisations and asset owners in changing market conditions
