User friendly technology
It´s all about people having the right information in the right time to handle the daily challenges and dynamics of all case and work order types in real-time and over time. isMobile’s technology is designed to serve the people using the system. The technology contributes to increased efficiency though seamless collaboration and transparency in communication.
Case Management system
A constantly updated overview enables the project manager to ensure an overall good customer experience with efficiency throughout the entire case – from registration to invoice documentation. Support to create, plan, book, dispatch and schedule case and work orders as well as keeping tracking of progress and changes in real-time.
End Customer portal
The end customer is always updated about case progress in real-time through notifications. The portal provides information about the planned and enables the customer to rebook a scheduled appointment and give feedback about availability.
ELECTRICAL PARTNER portal
Installers can efficiently create, update and track orders of various types supported by industry standards in a self-service portal.
Entrepreneur portal
Entrepreneurs can seamlessly receive, execute and complete work orders and take part of as well as perform real-time reporting of status change.
Mobile field service app
Field workers have access to information about the case and the service objects. Standardized processes and easy-to-use digital checklists contribute to ensure safety, quality of work and SLA fulfilment. The field worker receives dispatched field service work orders in a personal schema with notification and alerts of real-time changes for an optimised day. Support for daily routes on map and progress reporting.
Integration, configuration
An integration adapter provides standard API:s to connect with customer ERP/CRM. A Studio tool makes it easy to create & modify business processes and forms. The users and masterdata is handled in administration tools.