User friendly technology

It´s all about people having the right information in the right time to handle the daily challenges and dynamics of all case and work order types in real-time and over time. isMobile’s technology is designed to serve the people using the system. The technology contributes to increased efficiency though seamless collaboration and transparency in communication.

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Case Management system

A constantly updated overview enables the project manager to ensure an overall good customer experience with efficiency throughout the entire case – from registration to invoice documentation. Support to create, plan, book, dispatch and schedule case and work orders as well as keeping tracking of progress and changes in real-time.

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End Customer portal

The end customer is always updated about case progress in real-time through notifications. The portal provides information about the planned and enables the customer to rebook a scheduled appointment and give feedback about availability.

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ELECTRICAL PARTNER portal

Installers can efficiently create, update and track orders of various types supported by industry standards in a self-service portal.

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Entrepreneur portal

Entrepreneurs can seamlessly receive, execute and complete work orders and take part of as well as perform real-time reporting of status change.

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Mobile field service app

Field workers have access to information about the case and the service objects. Standardized processes and easy-to-use digital checklists contribute to ensure safety, quality of work and SLA fulfilment. The field worker receives dispatched field service work orders in a personal schema with notification and alerts of real-time changes for an optimised day. Support for daily routes on map and progress reporting.

Integration, configuration

An integration adapter provides standard API:s to connect with customer ERP/CRM. A Studio tool makes it easy to create & modify business processes and forms. The users and masterdata is handled in administration tools.​