Privacy and Cookie Policy

Your privacy is important to us. It is isMobile's policy to respect your privacy and comply with any applicable law and regulation regarding any personal data we may collect about you, including on our website, https://www.ismobile.com/. 

In this privacy and cookie policy, we describe how and why we process your personal data. isMobile AB, reg. nr. 556575-0014, is the data controller for the processing of your personal data.

This policy is effective as of May 25, 2018 and was last updated on October 6, 2021.

Collection and Retention of Information

We may collect personal data from you when you e.g. use a mobile device or web browser to access our content, contact us via any of our platforms (social media, websites), when you mention us on social media or when you are a potential customer.

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. Such information includes your name, contact information (phone number, e-mail etc.) and IP address. 

We keep your personal data only for as long as we need to. The time period may depend on the specific processing, in accordance with this privacy policy. If your personal data is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal data for our compliance with a legal, accounting, or reporting obligation.

Our Purposes, Legal Bases and Use of Information

We may collect, hold, use, and disclose information in order to fulfill the purposes below. Personal data will not be further processed in a manner that is incompatible with such purposes. Please be aware that we may combine information we collect from you with information retrieved from external sources such as publicly accessible registers.

(i) Communication with customers or potential customers

When you contact us via our website, phone, e-mail or any other platform we process your personal data (name, contact information and the information you provide us in connection with your request) in order to respond and manage your inquiry. The legal basis for the processing is our legitimate interest to respond to your contact request. We may continue to store and use your personal data if we have any outstanding commitments to you, if you become a customer to us or if we are prevented from deleting them for other reasons (e.g. legal obligations).

(ii) Website customization and personalization

In order to enable you to customize or personalize your experience of our website, we collect and process your personal data via our website. The personal data included in the processing is your IP-address collected via cookies and the legal basis is your consent. For information on the storage period, see “Our use of Cookies” below.

(iii) Analytics, market research and business development

We process your personal data to analyze information, do market research and develop our business. This includes to operate and improve our website, associated applications, and associated social media platforms. We collect the data from cookies and the legal basis is your consent. For information on the storage period, see “Our use of Cookies” below.

(iv) Advertising and marketing

For the purpose of advertising and marketing our business to potential customers, we process your personal data. This includes to send promotional information about our products and services directly to you or via third parties (e.g. social media platforms). We collect the data from cookies on our website and/or social media platforms, in order to inform potential customers about our services. The legal basis is our legitimate interest to promote our business and perform marketing activities. You may choose to unsubscribe or opt-out from our send outs at any time upon which we will delete your personal data, unless there is another legal basis for continuous processing of the data. For information on the storage period, see “Our use of Cookies” below.

(v) Manage your employment application

In order to consider and manage your employment applications via our website, we process the personal data included in your application. The legal basis is our legitimate interest to process the information in order to take your application into consideration. We will store the data during the recruitment process and during some time afterwards due to legal obligations, before we delete the personal data. If we wish to keep your application for future job openings, we will collect your consent for such processing.

(vi) Security and fraud prevention

In order to ensure that our website and services are secure and used in line with our terms of use, we process your personal data via cookies on our website. The legal basis is our legitimate interest of platform security. We will keep the data as long as necessary to fulfil the purpose. For information on the storage period, see “Our use of Cookies” below.

Security of Your Personal Data

When we collect and process personal data, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal data you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

Transfers of Personal Data

To fulfill the purposes of the processing of your personal data, we may need to share personal data with our partners, affiliates and suppliers when they perform services on our behalf (mainly to provide and maintain IT systems and storage services). These suppliers act as our data processors when they get access to your personal data.

Any transfer of data to third countries outside the EU/EEA is made in line with data protection laws. If we transfer your personal data to third parties in other countries, we will (i) take necessary security measures and implement safeguards in accordance with the requirements of applicable data protection legislation, and (ii) protect the transferred personal data in accordance with this privacy policy.

Your Rights and Controlling Your Personal Data

You always retain the right to withhold personal data from us, with the understanding that your experience of our website may be affected. You have the right to request access, restriction, erasure, objection or data portability of any personal data we process about you. However, please note that your rights under the data protection law is not unconditional and your request to invoke any of the rights might not lead to an action.

If we receive personal data about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal data about somebody else, you represent and warrant that you have such person’s consent to provide the personal data to us.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct the personal data. 

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Our use of Cookies

We use cookies to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

How do we use cookies?

As most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

We have summarized the cookies used on our websites in the table below.

Embedded content from other sites

Articles on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged in to the website in question.

Analysis

We use Google Analytics to collect information about how our visitors use our site and our services. Google Analytics saves a cookie on your device and collects how you move on the page. This helps us to analyze how our site and our web services are used. The information is the basis for the improvements that will come in the future.

Google Ads Tag, Facebook Pixel and LinkedIn Insight Tag which also saves information about you and your surfing habits on our website. When applicable, we act as joint data controller together with the provider of such service if your personal data is processed via the cookie. The stored data is linked to your account on social media but washed before we see it. This means that we do not have access to exactly what an individual has done on the website, however, we do have access to how different segments have used the services.

We do this to make it easier to offer our services to those who have visited us, and to find new target groups with similar movement patterns on the internet.

Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Accept", you agree that we use all cookies and plug-ins described in the pop-up window and this cookie statement. You can disable the use of cookies via your browser, but please note that our website may no longer work correctly.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons and thus is considered personal data.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Martin Davidson, COO

martin.davidson@ismobile.com

Sandviksgatan 81
PO Box 58
971 03 Luleå, Sweden