To stay on top of the competition, you’ll need to continuously improve your field service, which requires a way to also measure its performance continuously. This is crucial both for the business development initiatives needed to boost the customer experience and for the efficiency improvement efforts.

When several different systems are used but not effectively integrated, data gets stuck in each separate system, a data silo. It’s hard to effectively analyse field service performance without a better way to consolidate data. We’ll explore what to look for in a case and field service solution to get support to continuously measure and improve your field service.

Consolidated data in a single platform

Case and field service management solutions that integrate with all relevant internal and external systems can consolidate data in a single platform and collect and analyse information in real-time. This enables orders, contracts, subcontractors, ongoing cases, and similar parameters to be updated and tracked instantly, supporting data-driven decision-making.

Visualising data in dashboards

Your case and field service management solution should also have powerful options for visualising data in dashboards. Look for the capability to customise your dashboards with widget templates, to display the most important business information on one page, define KPIs, and organise data.

You should also be able to easily add, change, remove and share these dashboards as business needs change.

Automated customer satisfaction

Collecting customer feedback is key for measuring and improving the customer experience. Your software should help make it easier for customers to give this feedback and easier for you to collect it.

This can be accomplished by automatically sending customer satisfaction surveys immediately after a service is delivered when it’s still top of mind.

Low code platform

A low code platform gives you the flexibility to easily adapt your processes to new needs and improve them over time with data-driven insights. This accelerates implementations and makes it easy to add, remove or change report forms, checklists and validations to support new ways of working without time-consuming coding.