Naturgy (Gas Natural) is one of the largest utility companies in South Region Europe. Gas Natural selected IBM and isMobile to deliver a real-time mobile work force solution for field forces in Spain. The joint solution is based on isMobile's platform Coordinator together with middleware and services from IBM. The resulting solution increases field force productivity and service delivery through real time wireless communications associated with powerful and scalable mobile workforce (job allocation, scheduling and optimization) capabilities.
Challenge
To thrive in Spain’s open energy market, Gas Natural needed to improve the efficiency of its field force to meet the needs of current and potential customers.
Why Become an On Demand Business?
Gas Natural realized it needed to transform its field service and sales processes to respond quickly – whether it was a service call or a new business opportunity.
Solution
Gas Natural engaged IBM and isMobile to deploy a workforce management solution, that enabled the company to redesign and optimize its service dispatch operations and empowered the sales forceto find and close more revenue opportunities.
Key Benefits
• €500,000 in annual administrative cost savings
• 30% increase in service call completion rates