Öresundskraft selects isMobile AB as supplier of a case management system to support their continued digitalisation and an improved customer experience. isMobile has a long history of providing the energy industry with case and work order management systems and has now further sharpened the support for efficient and secure collaboration with customers and partners throughout the case processes.
- Öresundskraft is to enable the future’s sustainable energy system. To keep speed in our change process, have time to solve the climate issue at our local level and to do it in a truly good way, we need to invest our resources wisely. Therefore, we are accelerating the work of defining and creating digital services. Doing so, we take a step closer to self-service, improve the customer experience, ensure the quality of our working methods, and increase our transparency. As you can tell, expectations are high for the collaboration with isMobile and our new system support, says Dan Lilja, Distribution Business Area Manager at Öresundskraft.
- We are really looking forward to the collaboration with Öresundskraft. It is a very good opportunity where user-friendly and automated technology can simplify the complexity that comes with several different case types, requirements, and actors. We strive to have user friendly systems and to make it easy for the user to do the right things through predefined processes, says Mikael Bäckman, CEO of isMobile AB.
Öresundskraft is one of the 10 largest energy and communications companies in Sweden with 125,000 customers and 400 employees. The range of services is wide and includes services in electricity, district heating, biogas, district cooling, broadband, city hubs for the Internet of Things and energy services. The region is growing continuously and the challenge of securing the electricity supply in this growth is driving a high rate of development together with the transition to a fossil-free society.
- The low-code approach in the system’s process engine enables changes over time and it supports continuous development of services and self-service. Our system will help Öresundskraft to utilise its resources in a good way by simplifying and streamlining. The flexibility built-in and the support of multiple case and work order types are key functions. In addition, the data-driven information flow and secure integration with other involved business systems provide updated and reliable information that can support Öresundskraft's continued development through valuable insights, says Mikael Bäckman.
Further information, please contact
Dan Lilja, Distribution Business Area Manager, Öresundskraft, +46 70-000 36 09
Mikael Bäckman, CEO isMobile AB, +46 70 3726 400, mikael.backman@ismobile.com
About isMobile
isMobile is an innovative and tech-loving company with roots in the Swedish arctic and Europe as main market. We provide solutions for case and field service management to service and maintenance organisations. Our industry is growing with utility, industrial maintenance, and customs as main market segments. isMobile operates from the head office in Luleå, with sales and support offices in Stockholm, Helsinki, and Sevilla. We use best in class technique, expertise, and our 20 years of experience to provide smart and user-friendly solutions, built to handle constant change and customers’ unique requirements. We strive to create partnerships for better business and a better tomorrow. Smarter. Human. Agile. www.ismobile.com