Increase efficiency with a secure workorder system, i.e. collaboration hub and a digital playing field for colleagues, customers, partners and subcontractors.
isMobile Coordinator
isMobile work order systems make it possible to conduct secure and information-driven collaboration between colleagues and subcontractors throughout the entire workflow, from case registration to invoice documentation and validation.
Key features
Hub for secure and open information-driven collaboration with internal and external actors
Support for optimized resource planning and automated processes
A coordinating playing field with processes, actors and triggers
Actual insights using a dashboard tool with defined KPIs
Handles many processes and actors
Streamlined customer interaction and self-service
User-friendly workforce support
Integration with the ERP landscape
System support for better business and happier customers
Efficiency
The transparent digital flow between all actors and systems involved enables effective collaboration. The automated resource optimization also ensures that the planning, scheduling, and assignment of all resources is optimized in every situation.
Visualization and control
The system can be integrated with all relevant internal and external systems to collect and analyse information in real-time and display the most important business information on one page. It can also visualize what's happening in real-time and get support for forecasting and data-driven decision-making.
Improved work environment
Predefined processes, mobile support and accessible information ensure that occupational safety requirements are met, make it easier to do the right things right and reduce personal dependency. The field service technician will have task-specific information available in advance and on-site process support from a mobile device.
Give your CX more power
Give your CX (customer experience) an extra boost with an efficient process, ongoing dialogue, personalization, and self-service. Neither customers nor field service agents should have to request updates manually or spend time on mobile phones to coordinate meetings.
Ensuring the quality of work in the field
Compliance with SLAs and quality measures is ensured through standardization of field service processes. The system gives field service agents access to accurate information about the customer's contracts and assets, i.e. the property on which the service is performed.
