isMobile is excited to be part of this extremely advanced project, together with ONE Nordic and Ellevio! Now participating in the work of replacing approx. one million electricity meters to smart meters. It has been a creative and intense collaboration to get a high-performance rollout planning and logistic end-end solution in place with the goal to have the best customer service, efficiency in planning and simplicity in the field work.
"isMobile’s Smart Meter Rollout (SMR) product, with its automatic planning, is not only doing a great job for our field work but also the environment minimizing the travels", says Filipe Vasconcelos, Sales Manager and part of ONE Nordic Rollout team. "In focus for ONE Nordic and Ellevio are the customer service. isMobile’s SMR product makes this possible and handles it in an excellent way”, adds Filipe.
"We are proud and grateful that we have been given the trust to assist the roll out millions of meters together with ONE Nordic and Ellevio", says Mikael Bäckman CEO at isMobile. "It’s a very important project for isMobile, giving great added value to further learn and strengthen our products and experience in the area. We are glad our solution is highly valued and will work hard to develop the partnership with ONE Nordic and Ellevio, two major players on the Swedish market".
The rollout is ongoing in the Stockholm area, and the total rollout of all smart meters is planned finished in 2023! "ONE Nordic has in the Pilot earlier this year managed the planned high amount of replacements per technician and day! Another impressive task managed is the systems integration, a real challenge for large projects like this. With Ellevio’s mature API, great competence and support, in combination with isMobile's experience and enhanced API, the complex task is managed in what might be the shortest timeframe in isMobile’s history. The ball is now rolling, I can't wait to learn and adapt for the future!”, says Richard Rierstam with enthusiasm, isMobile project manager and product coordinator during the startup.
In brief, the high-performance rollout planning system is based on isMobile's standard Smart Meter Rollout (SMR) product, highlighting
automatic planning by optimisation
advanced end customer notification process through all communication channels (SMS, E-mail, Kivra electronic postal letter and Postal letter)
end customer service through confirmation/rebooking portal capabilities
advanced field service and reporting with quality assurance and follow up in KPI statistics
3rd party call center support
integration with external advanced work order process CRM (Ellevio WMS) system and integration platform
logistics handling of one million new meters in and one million old meters out
About ONE Nordic
The ONE Nordic Group is one of Sweden's leading suppliers of technical consulting services, maintenance services and contract services in the energy and industrial sector. With our nationwide organization and local knowledge, we take responsibility for and deliver high quality services and solutions to energy producers, distributors and energy users. We work with the largest players in the industry and together we develop sustainable energy solutions. The ONE Nordic Group has about 1000 employees. Our headquarters are located in Malmö and we are owned by the Eleda Group. Read more at www.one-nordic.se.
About Ellevio
With almost one million customers, Ellevio AB (publ) is one of Sweden’s largest distribution network operators. We take an active role in the journey toward a fossil-free society. Our electricity grids are the backbone that connects electricity producers and consumers, enabling an increased share of renewable electricity, the electrification of transport and industry, as well as creating the prerequisites for new climate-smart services for our customers. We have more than 500 co-workers and employ indirectly about 3,000 people around the country. Our head office is in Stockholm and we are owned by the pension trustees Folksam, The First Swedish National Pension Fund, The Third Swedish National Pension Fund, and OMERS Infrastructure. Read more at ellevio.se
About isMobile
isMobile is a growing Swedish software product company founded in 2000, active in the mobile field service management market. Main market segments are Utility, Industrial Maintenance and Customs.
isMobile delivers two types of solutions; either an enterprise field service management solution with the full-blown Blå Coordinator or specific optimised mobile field service management packages for specific high-volume applications like Smart Meter Rollout.
Our solutions are today being used in ten countries by world-market clients like Eltel Networks, Kamstrup, Maintpartner, Naturgy, ONE Nordic, Vattenfall Service Nordic and many more. The partner network is growing, as the main strategy to help even more customers in Europe and the rest of the world.
isMobile operates from its head office in Luleå, Sweden, with sales and service personnel in Stockholm, Helsinki and Sevilla.
More info: www.ismobile.com
Further information, please contact
Mikael Bäckman, CEO, isMobile
+46 70 3726 400
mikael.backman@ismobile.com