Take control of massive volume of work and ensure efficiency in large-scale deployment projects

isMobile Smart Meter Rollout is a well proven deployment tool handling all stages of a meter exchange project with an efficient predefined workflow for large scale rollout of smart meters, the perfect partner to handle a Advanced Metering Infrastructure.

Key features

Defined workflow and tuned process based on years of experience
Hub for secure and transparent information driven collaboration with internal and external actors
Automatic and optimized work order planning
Mobile work force support
Customer interaction support
Efficient logistics - plan, track and control flow of smart meter devices
Reading support and quality control of reported meter data
Statistics and KPI overview to follow progress
Integrates easy with existing system landscape

Visualisation and control

By taking advantage of reported data and an updated overview, the system visualises what is happening in real time and supports forecasts and decision making. Operational statistics in real time to follow and monitor the daily progress, need of swift changes and planning. Strategic statistics by KPI overview to follow progress, deviations, inspections and to make predictions and reporting.

Efficiency

The transparent digital flow between all involved actors reduces delays and enables efficient real time collaboration. The predefined workflow together with automated processes and support for planning optimize resource allocation.

Customer relations

Improved end customer dialogue and interaction, increasing both customer service and hit rate of exchanges.

Environment

Optimized driving routes, efficient use of resources and a high hit rate in appointments reduce the environmental impact.

A pre-defined work flow

We have experience from both first and second wave implementations in several smart meter projects. Each project has built on previous experiences contributing to our pre-defined process that aligns to the demands these types of complex projects face in different stages of a smart meter rollout project.

INTEGRATION

Real-time integration is supported by IsMobiles Coordinator integration adaptor (CIA). This includes work order creation, modification, assignment of resources to execute a work order, receive notifications of work orders or assignment status changes etc. Import information needed to roll-out from your own information systems. The import can be done by either using non real-time transfer of data (using csv files as an example) or by using real-time transfer of data such as integrated web services.

PRE-PLANNING

Begins with organizing the work into Metropolitan Statistical Areas (MSA) by using rules, automatic GIS tools or isMobile:s Cockpit or a combination of the above. Based on the MSA information and the groups of resources available, a pre-planned time slot reservation is done.

LETTER & NOTIFICATIONS

We support notification via SMS, e-mail and electronic letters etc. Based on the information from the customer information system and the pre-planning, a letter is automatically created stating the time slot in which the work order is to be completed. The letter contains a reference on how to rebook the work order if needed.

CUSTOMER PORTAL

The Rebooking portal and SMS reminder provide efficiency regarding communications between end-customer and the call center.

PLANNING AND EXCHANGE

An essential part of meter exchange process is the planning of resources and support for the technician to optimize her/his work, see chapter Situation-smart functionality for Blå Coordinator. This include automated re-routing of field persons based on real-time changes. Smart Meter Rollout is based on using standard SmartPhones or Laptops.

REPORT

Smart Meter Rollout supports both Operational Report generation as well as Follow-up reporting. The predefined report has multiple functions to capture information and photos about the old and the new meter.

LOGISTICS

Supports mobile barcode scanning using mobile phones/tablets in combination with internal/external scanners.

CLEANUP

The clean-up process is an integrated important part of the meter exchange process. Planned meter installations that for some reason are not able to complete are important to process in a structured and swift way for the best customer satisfaction. This is done with the same effective planning and execution as in the other processes.

Smart Meter Rollout package

The Smart Meter Rollout package with its predefined workflow is ready to use and offered as a cloud service. If you want your own specific configuration of the workflow our platform Coordinator with its full-blown flexibility can be used.