isMobiles Mobile Service Management System enables enterprises to mobilise their field force operations and improve customer service by seamless communication, reduced lead times and increased productivity. It serves as a digital hub with a coordinating game plan for secure collaboration between back-office, field workers and end customers, including partner organisations and subcontractors.
Key features
Hub for secure and transparent information driven collaboration with internal and external actors
Mobile work force support with real-time information and AI capabilities
Automatic planning, scheduling and dispatching in different levels with support to re-schedule and reoptimise for real-time changes
Integration with internal and external business systems
Situation-smart mobile field service management
Let’s talk about situation-smart mobile field service management. A human BOTTOM-UP approach made as an agile system to deliver bottom-line efficiency. A system built to react to real-time changes. Always - in every situation - having three categories of participants in mind; Field service person/team, the Back-office and the Customer.
Situation-smart functionality
Field person/team
Enabling the service staff to get real-time access to detailed work order information, company intranet information and other mobile service colleagues by mobile communication.
True mobile and paper-free digitally managed process, for any device
Combined Online/Offline Functionality
Transparency between back-office, field persons and cross field teams
Smart time and material reporting
Back-office
Helps to plan, schedule, dispatch and monitor the resources out in the field - along with status reporting and Key performance Indicatior visibility.
High volume of assignments including coordination of multiple subcontractors
Scheduling based on maps, positioning and optimization.
Automation and Optimization due to real-time changes
Real-time monitoring, reports and KPI visibility
Customer interactions
Comprehensive range of functions to interact and be transparent with the customer.
Automated Appointment Booking
Status visibility and customer-relations functions via the customer portal
SMS, automated physical mail distribution and other functions to keep the customer in the loop
Flexibility built-in going for Efficiency
React to real-time changes. The field service person or field service team is late, who will be affected? Is it possible to replan? Or the Back-office team has everything planned, then 20% sickness in the morning. Or the end-customer who wants to reschedule the meeting due to traffic jam.
Handle Emergency, Preventive Care and Daily Work processes simultaneously. This real-time flexibility means efficient use of resources big time.
Work even if the Organisational model is changed. Or will be changed. IsMobile Coordinator is built to support multiple organizational setups with a focus on managing subcontractors.
Adopt different levels of planning. From decentralized planning to optimized and centralized planning of the field force.
Manage different levels of reporting, From reports "work done" to detailed reports, from one workorder to another.
