This is how you can automate your case and work order management
Automated case management can remove a large part of energy companies' time-consuming manual routine work and free up much-needed resources.
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AI is on everyone's lips, and no one has been able to escape the fact that AI is here to stay!
But how is AI relevant for utilities or service companies in their field service? isMobile has been working with AI for several years and AI can be applied to Workorder Management/Field Service Management in several ways
Optimising resource management in an increasingly blended workforce
The extra time spent on admin and coordination to manage a blended workforce can be a real drain on your efficiency.
Continuously measuring and improving field service
To stay on top of the competition, you’ll need to continuously improve your field service, which requires a way to also measure its performance continuously
Three reasons why a case management system for field service improves the customer experience
Customer experience is becoming an increasingly important competitive tool. We are spoiled with digital interfaces that make it easy to quickly get status and information about our case.
Remote Guidance for Assistance Services – APositiveReality Session
Remote Guidance enables experienced technicians to guide and assist customers and employees remotely as if they were on-site.
How to manage projects when conditions change
Most project plans clash sooner or later with reality. As the boxer, Muhammed Ali said: ”Everyone has a plan until they get punched in the face.”
With Remote Guidance, you don't have to clone your experienced technicians
The energy industry is finding it difficult to recruit technicians with the experience required to be able to perform complex cases and infrequent assignments, which are becoming more and more numerous.
Smarter ways of working for field service projects
Project management for field service is a process that contains a lot of information, foresight and sharp coordination.
Time to digitize your permit management
Many of the energy companies' cases require various permits, which often require lengthy processes in several stages. The contractor or the energy company must communicate with many actors during the process and manage an abundant flow of information and documents.
This is how a case management system makes the information flow and work more efficient
To streamline their case management, all actors in the process need to have access to the information they need at the right time and work according to common processes.
Time for energy companies to live up to customer expectations
We have become accustomed to a digital customer experience where we can easily check the status in real-time. But when it comes to energy services, expectations often fall short.
Foresight: Electricity companies face complex challenges
2022 has been a particularly eventful year for the energy industry. All actors must now try to understand and navigate a completely new and significantly more complex external situation
Öresundskraft transforms operations with isMobile's case management system
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The rapid economic growth of the Öresund region requires more and more energy at the same time as sustainability requirements are being tightened.
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Den snabba ekonomiska tillväxten i Öresundsregionen kräver mer och mer energi samtidigt som hållbarhetskraven skärps.
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Case management: do you need another system?
It happens that energy companies ask me if it's not enough with all the systems they already have: "It's hard enough as it is to get them to communicate with each other."
This is how you make case management with subcontractors more efficient
Increasing demand is causing more and more energy companies to hire subcontractors to catch up with all matters.
The organization's participation is crucial when Öresundskraft streamlines its case management
Öresundskraft needed to work more efficiently with its customer cases to deliver more energy and ensure a good customer experience. Now they have implemented…
Resource optimization a response to the growing demand for energy
The lack of energy is on everyone's lips. Sweden only has 20 years to secure the electricity supply and switch to fossil-free. To be able to deliver more and cope with all the new cases this entails, the electricity companies are increasingly collaborating with various external partners.
Assuring quality in the field
Many individuals and entities involved make it harder to keep track of what support and information is needed to assure quality in the field.
How a case and work order management system can supercharge CX
In our everyday lives, we’ve increasingly grown used to the convenience of real-time updates and seamless communication via our smartphones, like the way you can see where the driver is and easily communicate with Uber.