Municipal Operations

Digital management of operations and maintenance in municipal technical services

Municipal operations cover everything from streets, parks, and public lighting to water and wastewater facilities and other mission‑critical public assets. Requirements for documentation, follow‑up, transparency, and cost control are increasing—while operations are often carried out through a combination of in‑house staff and external contractors.

Coordinator is a map‑based operations and maintenance system that gives municipalities full control of the entire process—from planning and work orders to execution and follow‑up—within a single, shared digital way of working.

One unified system for the entire operations organization

Coordinator brings together cases, work orders, assets, and geographic information in a single, integrated system. All stakeholders—administrators, supervisors, in‑house staff, and contractors—work in the same workflow with a shared situational overview and real‑time, up‑to‑date information.

The system supports daily operations, planned and preventive maintenance, as well as urgent interventions—regardless of whether the work is performed internally or by contracted service providers.

Full traceability and follow‑up of completed work

Each work order is linked to the correct asset, contract, and geographic location. All actions are automatically logged with status, time, comments, and documentation, providing a complete history and full traceability for follow‑up, audits, and inspections.

This gives municipalities a fact‑based foundation for:

  • monitoring contractor performance and SLA compliance

  • cost and resource tracking by area or asset

  • analyzing recurring faults and maintenance needs

Mobile field support for efficient execution

Coordinator is designed for real‑world use—in the field. Through the mobile app, staff and contractors can receive work orders, document work directly on site, and report status in real time. Support includes offline operation, photo documentation, checklists, GPS positioning, and map views.

The result is shorter lead times, fewer errors, and higher quality in field reporting.

Map‑based overview and GIS integration

The system is built on the municipality’s geographic data and integrates with existing GIS environments. Ongoing and completed work is visualized directly on the map and can be filtered by area, asset, contractor, or type of action. This provides both operational visibility and powerful decision support for planning and prioritization.

Built for the municipal context

Coordinator is designed for the public sector and can be configured to match municipal processes, roles, and responsibilities. The platform is web‑ and mobile‑based, GIS‑neutral, supports secure authentication, and integrates with existing enterprise systems through open APIs.

Learn more

Operation and maintenance system
Asset and component register

 

For further information, please contact

Jonas Ljungdahl

Senior Business Development Manager

Email: jonas.ljungdahl@ismobile.com

Phone: +46 73 – 523 52 97

Smarter. Human.
Agile.