Customer experience is becoming an increasingly important competitive tool. We are spoiled with digital interfaces that make it easy to quickly get status and information about our case.
Many of the energy companies' cases require various permits, which often require lengthy processes in several stages. The contractor or the energy company must communicate with many actors during the process and manage an abundant flow of information and documents.
Automated case management can remove a large part of energy companies' time-consuming manual routine work and free up much-needed resources.
To streamline their case management, all actors in the process need to have access to the information they need at the right time and work according to common processes.
We have become accustomed to a digital customer experience where we can easily check the status in real-time. But when it comes to energy services, expectations often fall short.
isMobiles Mobile Service Management System enables enterprises to mobilise their field force operations and improve customer service by seamless communication, reduced lead times and increased productivity. It serves as a digital hub with a coordinating game plan for secure collaboration between back-office, field workers and end customers, including partner organisations and subcontractors.
4/4 In times of intense competition, digitalisation and energy transitions, the demand for improved customer experience, digital collaboration, flexibility, and control increases.
3/4 In times of intense competition, digitalisation and energy transitions, the demand for improved customer experience, digital collaboration, flexibility, and control increases.
2/4 In times of intense competition, digitalization, and energy transitions, the demand for an improved customer experience, digital collaboration, flexibility, and control increases.
1/4 Constantly increasing customer expectations and market competition highlights the importance of excellent customer service.
